Return & Refund Policy
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment,
within a 1-2 DAYS AFTER THE DATE OF RECEIPT OF RETURN ITEM.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@helensheavenlyseasoning.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@helensheavenlyseasoning.com and send your item to HHCS P.O. BOX 169 Bronx, NY 10462
Shipping
To return your product, you should mail your product to HHCS P.O. BOX 169 Bronx, NY 10462
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We also accept exchange as long as the purchased item is still in good condition otherwise we will not accept any damaged item especially if there isn’t enough evidence that the damage was caused due to shipping of the item.
Please contact our customer service if you have additional questions on returns, refunds, and Exchanges.